Optimum Business Review
Customer Reviews of Optimum business internet
These services have been offered by Optimum to a large number of companies over the years. This is why most businesses went online and shared their experiences with the ISPS. To help you make a better decision and be informed of all the setbacks and benefits of Optimum Business Internet, I spared some time to check the reviews and read customer feedbacks.
Their customers and past clients agree that they offer reliable, affordable internet for all market types. Although, I did run into one customer who complained about their customer services and quality of service.
A customer complained that he must have a package including the Phone, TV, Internet and Internet of Optimum due to no other competition. He complains that he got the wrong services, and their customer care didn't participate in any way to help him.
Another problem was that Optimum does not offer email support. If you don't feel comfortable speaking up via phone or email, you might have to endure the difficulties. One customer also complained that the chat interface did not work with all browsers. Once you have reached them, they will transfer you to automatic responses. It may take some time for the rep to respond to you.
Optimum must bridge the gap between customers and company by improving customer service.
Customer support and technical assistance
The company has a wide range of useful features to make sure your Business is geared efficiently for productivity. A personalized Optimumvoice Homepage allows customers to connect with their home or business via check-in.
Although they say that they offer customer service through email, telephone and live chat, the problems with all of them are not their fault. They don't provide a real email address to contact their customer service. They will only hold your call for as long as they have their automated receiver if you contact them by telephone.
Your live chat will give you automated answers for about a minute before you can get help. If the reviews available online are to be used in decision making, I would say their customer care is almost non-existent. It doesn't take long for the Internet to fix any problem you may have.
Is Optimum A Good Company?
Is Optimum good? Optimum provides internet and cable TV services at a great price without any annual contracts. Optimum's bundles might be a good fit for those who need internet speeds between 200 and 940 Mbps and are also looking for cable TV services.
Why Is Optimum Web so Bad?
Low cable connection is one reason slow internet speeds can occur. Begin by looking for loose cables. Overheating or other malfunctions can cause more problems. Check that your router is properly rebooted and has adequate breathing room.
What Is the Value of Optimum Businesses?
$9.99/mo. If our Optimum Business Service Representatives cannot resolve the issue over the phone, we'll send a technician to your business free of charge if the issue is identified as being part of our service coverage.
Why is Optimum expensive?
A spokesperson for Altice said that the company notified customers of the change through their billing statement and capped the increases to "ensure that no one customer was overly impacted." The price hikes are due to the "rising cost of programming, which continues to impact pay-tv pricing industrywide," the …Feb 11, 2020