Ooma Office Review

Ooma Office Review

Ooma, Inc.
Ooma logo.png
Type Public

Traded as

Russell 2000 Component
Industry Telecommunication services
Founded Palo Alto, California , U.S. in 2004 ( 2004 )
Founder Andrew Frame
Headquarters 525 Almanor Avenue, Suite 200,




Key people

Eric B. Stang
( President , Chairman , & CEO )
Ravi Narula ( CFO )
Products Voice over IP , Talkatone
Revenue Increase US$ 168.9 million
(FY JAN 31 2021) [1]

Operating income

Decrease US$ -19.71 million
(FY JAN 31 2020) [2]

Net income

Decrease US$ -18.80 million
(FY JAN 31 2020) [2]
Total assets Increase US$ 80.61 million
(FY JAN 31 2020) [2]
Total equity Decrease US$ 28.42 million
(FY JAN 31 2020) [2]

Number of employees

848 (FY JAN 31 2020) [2]
Website www .ooma .com

Ooma Office Review

Prices and Overview

Ooma Office was tested again and we were able to see that their efforts are to make Ooma Office more accessible to larger businesses. They still offer a great option for small and mid-sized businesses (SMB), however. It is important to note that if you order a Ooma smartphone and then plug it in, the experience will be seamless. You must however have your phone pre-configured through Ooma. The company does not recommend that you purchase your phone directly from Ooma. However, there is a way to use other Vo. You can also use your IP phone if you so desire. A Yealink T48S was our choice. This handset is full-featured and works flawlessly from the moment we turn it on.

Ooma Office's features were noticeably missing in comparison to other products. The Microsoft Windows 10 Pad client only allows you to receive and make calls. You can also listen to your voicemail. Ooma has a growing feature-set, much like any tech company. Ooma Office enabled SMS messaging since we reviewed it, as well as features like video conferencing capabilities called Meetings. However, we were unable to test this feature during our review.

Ooma basic pricing starts at $19.95/user per month without any contract. Ooma Pro is the next-level service and costs $24.95/user per month. Ooma Enterprise is $24.99 per user per month and includes instant messaging with presence as well as the previously mentioned video conferencing, application integration and service level agreements. Fully PCI compliant, full call center functionality is $74.99 per month.

Ooma Office Review

User Experience

Ooma Office's current offering focuses heavily on simple calling. The process of calling from a desktop computer or mobile phone is identical. On a mobile device you have direct access to your personal contacts stored on the phone. The desktop contacts do not sync with other systems such as 8×8, Dialpad and Vonage Business Cloud. This feature will become available early next year.

Ooma supports calling over Wi-Fi and includes a Wi-Fi adapter that the company provided for the handset we tested. This feature should appeal both to smaller offices with a heavy dependency on wireless networking as well as all the home offices being created due to the pandemic, most of which run exclusively over Wi-Fi. Ooma's product was the only one that allowed you to connect existing analog handsets. The analog adapter connects an analog phone to an Ooma Base Station. There is no limitation on the number base stations that you can operate since the last review. Ooma Phone Business Starter Pack Price: $129.97. Includes one Ooma Office base station and two wireless extensions.

See also  Phonecom Review

Ooma Office's DECT 6.0 wireless radio is a notable feature. If you don't plan to use the Ooma Linx, you can purchase the base station with no Linx or two Ooma Linx phones. Simply plug the Ooma Linx accessories into any power outlet. Customers are able to connect one analog phone and cordless systems supporting multiple phones to this line.


Ooma Office Review

In Against

Desktop app must be updated

Ooma Office software integrations are not available

Is a Vo. IP built for small businesses with just a few employees. It's extremely easy to use, which is a major plus if you're using a Vo. This is the best IP phone service.

Ooma Office has a few limitations. Ooma Office may not offer the best value for money. If you are looking to expand your team in the next year, IP services may be a good option.

In our Ooma Office review, we'll cover everything you need to know to decide if this Vo. The IP service may be right for your business.


Ooma Office Review

There are pros

We'll begin with the positive aspects. Ooma offers many benefits. These are just a few of the many benefits of Ooma.

Ooma is scalable: Ooma challenges the mould of traditional Vo. Ooma offers IP solutions that can be scaled for small and medium-sized businesses. It is important that small businesses only pay for what they use. You can increase the number of users and features as your company grows.

Affordable rates: Ooma's phone service for businesses offers an affordable price at just $19.95 per month.

Chat: Running your business can seem difficult. With Ooma Office, users can benefit from 24/7 live chat. Ooma has received positive reviews stating that the representatives were helpful, friendly, as well as informative. We read reviews that indicate you will receive prompt follow-ups.

Online knowledge base. Ooma is home to a host of video tutorials, FAQs and troubleshooting.

Wireless phones: Through Ooma Linx, businesses can place wireless phones in multiple locations for employees.


Ooma Office Review

The Takeaway

Ooma Office offers a low-cost Vo. IP phone system that is perfectly suited for very small businesses. It may not be as feature-rich and flexible as some other systems but it is attractive and practical for small businesses. It has excellent call quality and an outstanding mobile app.

See also  8X8 Review

What does Ooma compare to other businesses? You can find our comprehensive guide to best Vo business. To learn more, visit IP providers

Disclaimer. Business.org provides general advice on products and services. Although we can't promise that the suggestions made will work for you, Business.org does not guarantee your success. So make sure to consider your individual needs and preferences when selecting products or services.

Nextiva’s business Vo. All IP phone plans include voice service options for basic CRM…

Grasshopper can be a great choice for small businesses looking to provide quality Vo. IP service. Here's what you need to…

Do you want to upgrade your Vo. IP phone service? Our top Vo. IP choices and…

Best overall Ring. Start from $19.99/mo More than 100 integrations View plans Read Our Review


Ooma Office Review

Ooma Review

Ooma Office comes in two flavors: it can either be hosted entirely on the cloud or installed locally.

Ooma Office provides small businesses with the opportunity to use IP and analog phones along with mobile devices or softphones.

Businesses can choose from two service plans that start at $19.95 per user per month.

This review is for business owners who are interested in learning more about Ooma Office, our choice for the best phone system for remote teams.

Ooma Office can be used by remote businesses. This phone system, which is cloud-hosted allows you to tap into your business line using any mobile device as well as computers from any place. Both the desktop and mobile apps let users make and receive phone calls and check voicemail. They can also join ring groups, access company directories, and even add ring numbers. Ooma even offers video conferencing. Ooma Office was selected as the 2021 top choice for the best business telephone system for remote employees.


Ooma Office Review


Product Overview Ooma Office Software Overview

Overview And Pricing

">Ooma Office Reviews Ooma Office Comparisons Reviews Comparisons About Ooma Office Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration.


With Ooma Office, there are no contracts or long-term commitments. Ooma allows businesses to grow their office phone systems with Ooma, regardless of how large your workforce grows.

An easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your i. Android or phone. Ooma Office Pro offers more features, such as voicemail transcription, call recording, and video conference. Each customer has their…

See also  Amp Telecom Review

Learn More

Ooma Customer Dashboard Viewing

Supported Operating System(s):


Ooma Office Review

Ideal for Small Businesses that Only Need a Phone

Ooma has been our main phone number for many years. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. The setup was simple and virtually maintenance free. Customers in the US as well as Canada can use this service. There is no extra minute cost for calling Canada. The virtual assistant is available to answer calls for you when there are no other people to. It was very easy to setup and appears to be working most of time. Both the voicemail service and the recording feature can be combined to make your own recordings.

While it was easy to set up, we have had a few connectivity issues. Some problems are unavoidable. You can fix them with Vo. The internet is required to provide IP phone service. There have been occasions when the Ooma server went down, but we were not notified. There is also a function which allows for automated withdrawals in order to pay overages. Sometimes, this service wouldn't work properly and they would immediately cancel our conference bridge subscription. This funding/billing issue is the most detrimental to conference bridge. We've used it for quite some time.

Send this review!


Ooma Office Review

Ooma Office

Ooma Office is fantastic and I would highly recommend it to small businesses. We have experienced great success with Ooma so far. It's incredibly affordable. Ooma is a product that our company uses for several years. We have also recommended it to some of our clients.

Ooma offers a fantastic online service that makes it easy to forward calls to your cell phone and to send faxes. Online system is user-friendly, and it has not been a problem for me. We are always treated with great customer service, no matter what the issue or question. They generally are able to troubleshoot issues over the phone with in a few minutes and someone always answers right away.

There have been times where the office phone has just stopped working. We have had to contact customer service to get our lines reconnected to the signal. This happened several times. This was an ongoing issue for one phone line. Ooma responded very quickly.

Please share this review


.Ooma Office Review

Categorized as VOIP

Leave a comment

Your email address will not be published. Required fields are marked *