Best Kaspersky Awards

Kaspersky Lab
Type
Private
Industry
Computer software



[1]

Founded
Moscow, Russia


(1997

; 25 years ago


(

1997

)

)
Founders
Headquarters
Moscow

,

Russia


Regional units:


Dubai, UAE

;

Istanbul, Turkey

;

London, England

;

Mexico City, Mexico

;

Midrand, South Africa

;

São Paulo, Brazil

;

Singapore

;

Woburn, Massachusetts

,

USA

Area served
Worldwide
Key people
Eugene Kaspersky (

CEO

)
Products
Cybersecurity software
Services
Computer security
Revenue
US$

704 million (2020)


[2]

Number of employees
4,000+ (2020)


[3]

Website

www

.kaspersky

.com

Best Kaspersky Awards

Kaspersky North America Wins Bronze In 11Th Annual Best In Biz Awards

Woburn MA. 22 December 2021. GLOBE NEWSWIRE. Kaspersky named bronze winner in the Support Section of the Year section in the Best in Biz Awards. These awards are judged annually each year by distinguished editors and reporters at top-tier North American newspapers.

Kaspersky North America’s Support and Services department was recognized for their outstanding accomplishments over the past year. Most prominent, was the successful achievement of all-time highs in customer satisfaction scores and prompt speed-to-answer phone call results by technical engineers. For a great customer experience, the entire team upheld high standards during the year. Kaspersky received the Best in Biz category in Support Department of the YEAR for the fifth time.

Anthony Bellia vice president support and services for Kaspersky USAs says “We always put customers’ needs before our own.” “Every year, our goals are set for the future and challenged ourselves to maintain the outstanding services we provide over the years. This is an award that reflects the hard work of the team, their dedication, and professionalism throughout customer journey experiences. The 11th annual Best in Biz Awards took place in 2021. They reaffirmed America’s strength and dynamism. There was intense competition between more than 700 strong entries, from private and public companies in all sectors and geographical regions of the U.S. as well as over 700 strong entries. This year, judges were impressed by winning companies’ resilience to change and adaptability. These businesses turned the obstacles of the past two years into incredible growth numbers. Their exemplary commitment to customers was also a highlight.

Joseph Pete of Times of Northwest Indiana was the judge for his third Best in Biz Awards. “Any would have been deserving of recognition and any could have won were it not for the high level of competition. Each entry displayed a impressive collection of accomplishments and quantifiable achievement. The Best in Biz Awards are based on scores from independent judging boards that have been assembled every year from top news outlets across North America. Best in Biz Awards’ judging panels have the unique ability to choose the top of the thousands of competing entries by combining the expertise of journalists and editors.

Best in Biz Awards 2021 honors were conferred in 100 different categories and for a full list of gold, silver and bronze winners in Best in Biz Awards 2021, visit:

Kaspersky began in 1997 and is a leading global cyber security company. Kaspersky’s extensive threat intelligence and security experience is continually transformed into innovative security solutions for consumers and businesses around the world. Kaspersky’s extensive security portfolio offers top-of-the-line endpoint protection, as well as specialized services and solutions to combat evolving and sophisticated digital threats. Kaspersky technologies are used to protect more than 400,000,000 people. Our 240,000 corporate clients also benefit from our protection. Find out more at www.kaspersky.com about Best in Biz Awards. Best in Biz Awards was established in 2011 and has since been judged independently by an elite group of journalists from North America as well as editors from leading publications around the globe. Over the years, judges in this prestigious awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 100 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com.

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Best Kaspersky Awards

Kaspersky Av-Test Awards – Certified Proof of Peak Excellence

To differentiate their products from others, security solution manufacturers are awarded the coveted AV–TEST Awards every year. The AVTEST Awards are granted only to products that achieve an exceptional performance level during the whole year of testing. The AV­TEST Awards prove that a security product is more than just technically superior. Above all, it proves that it is documented as being the best the market currently has to offer in the fight against cyber attacks.

Kaspersky introduced four additional top-selling products this year, including Internet Security, Endpoint Security and Small Office Security. Kaspersky’s consumer products are recognized by the AV-TEST Institute as having the highest protection. They have been awarded the Best Protection 2019, Award. Kaspersky receives twice the Best Usability Award, Best Repair Award, and the Best Performance Award for 2019.

“Last season, Kaspersky products produced excellent results for the entire product line. Kaspersky not only won the Best Protection Award, but was also awarded five other accolades,” Andreas Marx is CEO of AV–TEST. An annual test revealed that Kaspersky was the only software capable of achieving such impressive results in protection for consumer users. Kaspersky has also been awarded five other awards, including those for usability, repair, performance, and usability.

Best Kaspersky Awards

Trusted Reviews Awards 2021: Microsoft Defender Wins Best Antivirus

Microsoft Defender has been awarded Best Anitvirus at the Trusted Reviews Awards 2121. After beating the competition earlier this year, the free anti-malware software won the award. Kat Orphanides, an independent reviewer, was highly impressed by the quality of the anti-malware service’s detection and protection against ransomware.

“Microsoft Defender is an incredibly good, hassle-free anti-virus. However, there are still use cases for other antivirus suites – just about. If you use a version of Windows that’s no longer supported by Microsoft, then you’ll definitely need third-party antivirus: Avast, Bitdefender and Kaspersky are all good choices here,” wrote Orphanides in her Microsoft Defender wins Best Antivirus review.

There was stiff competition from several outstanding services like Avast Antivirus Free Bitdefender Antivirus Free Ed ESET Internet Security Kaspersky Internet Security.

Trusted Reviews’ product experts select the Trusted Reviews Editor’s Choice Award Winners. Other than exceptional exceptions, all products must be thoroughly reviewed and scored at the minimum of 4/5 to be eligible for consideration. The final decision for which product wins is based on key metrics including how it performed during testing, our experience using it in real life and how it compares to rivals on key things, like price.

Our annual awards celebrates the coolest products, brands and best practices we’ve seen in 12 months. For the second consecutive year, Trusted Reviews Awards 2021 is a one-week digital event. This was in response to the coronavirus epidemic.

Trusted Reviews will announce a new set of winners each day. We use the below schedule.

Tablets and wearables with cameras, tablets, smartphones, and mobiles Editor’s Choice: 12 October 2021

Editor’s Choices winners ofTV audio 13 October 2021

Homes editor’s choice winners 14/10/2021:

Computer and Gaming Editor’s Choice winner

Best Kaspersky Awards

Nomination Title: Kaspersky Lab North America Support And Services

Tell the story about what this nominated organization/department has achieved since January 1 2018 (up to 650 words). Concentrate on particular accomplishments. Then, relate them to past performance and industry norms.

Kaspersky Lab North America’s Support and Services Department (KLNA), provides top technical support and customer services to clients. 2018 saw the continuation of their momentum, after which they achieved new heights in customer happiness.

All members of the B2B Support and Services team are based in KLNA’s Woburn, Massachusetts office, and the department is comprised of highly-specialized technical customer support engineers that practice in-depth troubleshooting, customer care and account management while trying to resolve complex technical issues. The engineers can provide a variety of customer services, which are available 24/7 to address a wide range technical problems.

Kaspersky Lab B2C Services: Home users can get assistance installing software, setting up wireless networks to optimize performance and other issues. Kaspersky Lab B2B Professional Services gives corporate clients a full range of support options, including 24x7x365 service from a dedicated account manager. Kaspersky Lab Professional Services offers proactive monthly communications with tips, updates, and trends. The company set a new record for customer satisfaction in September 2018 with a 100% overall satisfaction rate. KLNA Support and Services was also recognized by the Technology Services Industry Association, which is the largest association representing today’s service and technology companies. For these certifications to be granted, support workers must pass 90 percent of the courses. One course teaches them field communication skills. The other focuses on advanced troubleshooting and diagnostics. Each technical engineer must also pass the certification exam, which KLNA has successfully completed.

In 2018 the team was able to achieve the following metrics:

-Attained the company’s highest overall customer satisfaction score, with a 4.5 percent year over year improvement from 2017 -Improved its phone abandon rate, defined as the number of phone calls that arrive in phone queues vs. the number handled, by 50 percent to be well below the industry standard of 5 percent -Decreased its average speed to answer phone calls by 57 percent, and average speed to answer live chats by 52 percent, meaning customer inquiries are answered in seconds -Achieved a team productivity rate of 92 percent, resulting in an extremely productive working environment The Support and Services team also was recognized as the 2018 Silver Stevie(r) Award winner in the “Customer Service Department of the Year” category of the 16th annual American Business Awards, as well as a silver winner of the “Support Department of the Year” category in the Best in Biz Awards.

The 2018 customer testimonial is a testament to the team’s commitment to providing the best experience for customers.

“I wanted to let you know what a positive experience it was… regarding the captioned case. The woman was extremely knowledgeable, and easy to get along with. She was very proactive in pursuing the matter until it was resolved. I deal with a lot of IT support desks and this case stands way above the usual support I get from other companies…I will continue to recommend Kaspersky to others with whom I deal.” – John West, Foundation Energy Management, LLC In bullet-list form, briefly summarize up to ten (10) accomplishments of the nominated department since the beginning of 2018 (up to 150 words).

Recipient of the TSIA’s highest honor for fourth year. Kaspersky Lab has been designated as an Excellence Center in Support Staff and Support staff Level I/Level II.

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Best Kaspersky Awards

Frost & Sullivan Commended Kaspersky to Deliver Customer-Focused Holistic Cybersecurity Solutions

Combining Machine Learning through its MLAD technology and Big Data analytics through the Kaspersky Security Network, Kaspersky provides a complete industrial (OT/ICS) cyber security solution.

Based on its recent analysis of the global industrial (OT/ICS) cybersecurity market, Frost & Sullivan recognizes Kaspersky the 2020 Global Company of the Year Award for advancing its vision of creating a truly superior industrial cybersecurity solution. Kaspersky is a leader in analyzing market trends and developing customized solutions that effectively address key pain points within the industrial environment. Kaspersky Threat Intelligence Feeds and Machine Learning for Anomaly Detection have been key technologies that it has incorporated into its solutions. This company has seen significant progress over the last five years.

Kaspersky Industrial CyberSecurity is a solution that addresses the convergence of IT/OT systems. The solution includes a wide range of products and services such as Kaspersky Industrial CyberSecurity for Nodes to protect industrial endpoints and Kaspersky Industrial CyberSecurity for Networks for asset and communication discovery for situational awareness, and early industrial attack and anomaly detection. The company also provides managed security services and management, as well security training and awareness. Each event is generated by its detection engines, and the correlation engine aggregates these atomic events into a single event.

“Kaspersky Industrial CyberSecurity is uniquely placed to address unmet needs such as protecting legacy operating systems on industrial hosts and offering comprehensive network and asset visibility along with well-rounded attack visibility and protection,” said Gautham Gnanajothi Global Research Director. “Its Growth Center Future Technologies, Innovation Hub and Departments are in a unique position to develop innovative security products to help industrial users on their digital transformation journey,” said Gautham Gnanajothi Global Research Director. There are also two dedicated teams for supporting market-focused cybersecurity megatrends. Kaspersky Industrial Control Systems – Cyber Emergency Response Team ICS-CERT focuses on industrial solutions. It works closely with regulatory bodies and standards organisations to establish best practices and study potential and current threats in industrial automation and IIoT. Global Research & Analysis Team focuses its attention on global cybersecurity megatrends. This team uncovers key malware and ransomware as well underground cyber-criminal patterns around the world.

“The company has established its dominance in a yet uncontested market with emerging technology-based products such as the IoT secure gateway product based on its proprietary operating system KasperskyOS,” noted Gnanajothi. Kaspersky has a strong track record of technical excellence, client service and customer focus. We are focused on protecting industrial companies. These organizations can improve their OT security but we want to give them the expertise and solutions they need. Kaspersky understands that effective security requires complex measures. So Kaspersky has security services as well as training for OT engineers and security security personnel. The Frost & Sullivan Award confirms our progress, so Georgy Shebuldaev from Kaspersky’s Head of Growth Center said, “This Frost & Sullivan Award proves we’re on track. We’re very proud to get such recognition.”

Frost & Sullivan annually presents the Company of the The Year Award to the best company in the field of growth strategy implementation. The Company of the Year award honors innovation through products or technologies and the leadership that results in increased customer value and greater market penetration.

Frost & Sullivan Best Practices Award recognizes outstanding achievement in a number of global and regional markets. It also honors those companies who have shown superior performance in key areas like leadership, technological innovation, customer services, product development, and leadership. In-depth interviews and analysis are used by industry analysts to compare the market players and identify top practices.

About Frost & Sullivan For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success.

Contact us: Start the discussion harley.gadomski@frost.com About Kaspersky Kaspersky is a global cybersecurity company founded in 1997. Kaspersky’s security intelligence and deep threat knowledge is continuously transformed into new security solutions for businesses, critical infrastructure, governments, and consumers all over the world. A comprehensive portfolio of security products includes top endpoint defense and many specialized services designed to protect against evolving cyber threats. Over 400 million users are protected by Kaspersky technologies and we help 250,000 corporate clients protect what matters most to them. More information is available at www.kaspersky.com

.Best Kaspersky Awards

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