Amazon Sent Wrong Item (What To Do, Exchange + Keeping)

Amazon is well-known for the fast shipping methods that they offer through services such as Amazon Prime shipping. Customers can get their orders as fast as one day after they place them!

Amazon’s quick shipping speeds are not always reliable. Many customers receive the wrong items in their orders. Keep reading if this is you and would like to find out what I have learned.

How to Deal with Amazon Sending the Unsolicited Item

Amazon customers who received an error item in their order can reach out to Amazon for a return or replacement. Customer can submit an Amazon.com request to get a refund or reach out to Amazon Customer Service. The incorrect item may allow customers to keep it.

Keep reading for tips and information about how you can ask Amazon to replace the item you received.

Customers can use two ways to contact Amazon if they have been sent the incorrect item or a package that was not ordered before.

If you have not received anything from Amazon, the first step is to contact customer service at 1-800-Amazon.

Customers can contact customer service to explain the problem and receive a replacement or a full refund if the product they ordered was not what they expected.

Amazon can ask recipients to provide the details on their order slips if they get a parcel but have not ordered anything. In this case, Amazon may demand that the recipient returns the item or has it prepared for pickup by a driver.

You can also request a replacement or refund on Amazon.com. The following information is required to complete this request:

Go to Your Orders and log in to Amazon. Locate the order that you placed and select “Return or replace items” which is listed on the right-hand side of your computer screen. Choose “Request for Replacement” and select the wrong item. Then print the return label to prepare for shipment.

Even though the online form will allow you to quickly address the problem of a delivery error, the customer must still return the package.

Amazon generally suggests that customers return the incorrect product to Amazon as gifts for any inconvenience.

Therefore, if customers do wish to keep the item they received, it’s recommended that they ask a live customer service agent for assistance so that they can both receive their correct order and keep the wrong item.

Amazon allows me to keep the wrong item delivered.

FTC (Federal Trade Commission), Amazon can send customers items they don’t want. Amazon will often ask customers to return items they receive via its online portal.

It is up to the customer to determine which channel they use to ask for the right package. Customers who use an online form may have to return their wrong product.

Customers who contact live customer support will be more inclined to insist that the item is returned for inconvenience.

Amazon will offer a return or exchange for the incorrect item.

When customers report their incorrect order, Amazon will offer a refund or will send a replacement for the item, depending on what an individual customer prefers.

Customers will receive their refund within 3-5 days from the day the request is approved, and Amazon will offer a new tracking number for the package they are sending as a replacement.

Amazon sent the wrong package to me.

If customers have received an incorrect package, there are a couple of reasons why the mistake was made.

It is common for fulfillment centers to have packages that had similar addresses or names and place them in the wrong areas.

For customers who have been sent a package, even though there was nothing they ordered, it is most likely that the driver did not read the shipping label correctly.

What can I do if I receive the wrong item from Amazon?

You can return any incorrect item by filling in a request for a refund or replacement on Amazon.com. Customers will get a return label printable once the form has been completed.

After creating the return label, customers need to package the item properly. Amazon might ask you to return the product or send a delivery driver.

If customers return the item themselves, Amazon will refund the postage cost and Import Fees Deposit after the refund and replacement form has been fully processed.

Amazon Gives You the Ability to Return an Item That Is Not Right?

Amazon’s process for returning the wrong item is very simple, as long as customers accurately fill out the refund and replacement form, and return the item within the time stated on the replacement form.

Customers have had problems trying to return an incorrectly sent item. Amazon has not received the package, and they are charging the account.

Therefore, customers are advised to request a tracking number from their local post office when they return the wrong package to ensure it reaches Amazon’s fulfillment center.

For more information, please visit our other posts: Amazon delivery to an unsafe address; Amazon shipping to an empty box; and Amazon return without return.

Conclusion

Customers who receive the incorrect item via Amazon can go to the Returns Center at Amazon.com to request a replacement or a refund. Amazon customers may call customer service to ask for a replacement of the item that they ordered.

.Amazon Sent Wrong Item (What To Do, Exchange + Keeping)