Walmart Phone Return Policy 2022 (Contracts, Iphones + More)

Walmart Inc.
  • Wal-Mart Discount City (1962–1969)
  • Wal-Mart, Inc. (1969–1970)
  • Wal–Mart Stores, Inc. (1970–2018)



Sam Walton


Number of locations
10,593 stores worldwide (January 31, 2022)



Area served
Key people






Convenience shop
Revenue Increase


559.2 billion




US$22.55 billion




US$13.70 billion



Total assets


US$252.5 billion



Total equity


US$87.53 billion



Walton family



Number of employees
2,300,000 (Jan. 2021)


U.S.: 1,600,000



List of subsidiaries

Footnotes / references




  • Nearly 70% of the globe owns a cellphone in 2022. And the technology continues to improve and allow for some truly amazing features!
  • Walmart is known for stocking the latest smartphones in its stores. This may make you wonder about Walmart’s return policy.

  • Search no more! The following information is critical about Walmart’s mobile phone return policy.
  • Walmart Cell Phone Return Policy In 2022
  • Walmart offers a 14-day return policy for prepaid phones. All phones must be returned in the original condition, including the packaging, accessories, and receipt. Additionally, postpaid contract cell phones have up to 30 days of eligibility for returns.

  • Keep reading to learn all about Walmart’s mobile phone return policy.
  • What You Should Know When Returning A Phone To Walmart
  • Prepaid phones may be returned up to 14-days after purchase. All phone cards, minutes, PINs, and other items are not refundable.

    Contract phones are a bit more complicated to return. Your phone will be returned within thirty days after purchase. But, it must comply with a few conditions to qualify.

  • It is important to have the original receipt in order to use both prepaid or postpaid mobile phones.
  • Original packaging
  • Accessories: Chargers, headphones, and protective screens
  • Perfect condition (no cracks, hardware damage, chipped parts, liquid damage)
  • If the phones do not include any of these items, Walmart won’t accept them for return. Walmart accepts some items that are not accompanied by a receipt. However, phones don’t fall within this category.

    Also, you will lose the Walmart Protection Plan if your device arrives not in its original condition.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    What is the maximum time you can return cell phones at Walmart?

    When it comes to cell phone returns, Walmart has a pretty strict policy. Walmart allows you to return your phone within 14 days of the date it was received.

    Walmart requires that your cell phone be in the original unaltered condition to receive a full refund.

    The policies cover damage to your mobile phone and opening the box.

    Walmart allows you to return damaged cell phones

    Walmart will not accept returns on cell phones damaged or not in perfect condition.

    Walmart Protection Plan members can receive a partial refund for water damage and cracked screen.

    Walmart will allow you to return your phone if it arrives damaged or defective.

    There is one catch: All orders placed online for cell phones cannot be returned in person.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Walmart offers the ability to exchange opened phones.

    Walmart typically accepts returns on TVs and toys, but it is more difficult to do so for phones.

    Returning an unlocked or used phone with its box open is allowed. You cannot exchange for another model.

  • Walmart includes cell phones that are used but not opened in its ‘Exchange Only’ category.
  • Can You Return iPhones At Walmart?

    Walmart offers the same return policy for iPhones as other phones.

    Like other models of the iPhone, you should also bring along your Apple iPhone Box, adapter cable, and manuals.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Can You Return Prepaid Cell Phones At Walmart?

    You can return your prepaid or contract phone to Walmart as long as it is within 14 days from the purchase.

    However, the return policy for contract phones (also known as postpaid phones), prepaid phone cards, and SIM cards is different.

    Contract phones might have restrictions that limit the ability to return the phone.

    Walmart also does not accept returns or refunds on SIM and Prepaid phone cards.

    Is it possible to return cell phones at Walmart without a receipt?

    Walmart has a return policy that requires all customers to send in the product within 90-days of receiving it.

    You must retain your receipt in order to return the cell phone or get a refund.

    Walmart might be able lookup your order if your receipt is not available. This applies whether it was ordered online or with debit/credit cards.

    Walmart employees can refuse to accept returns if there is no record of the purchase.

    You should also bring your valid government-issued photo ID when you return your cellphone to Walmart.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    How do you return cell phones bought from Walmart?

    You don’t have to return your smartphone if it was bought online.

    It’s important to remember that there are slight differences in how the refund process works between these two methods of purchasing.

  • Online
  • You cannot return a Walmart cell phone if you buy it online. Send it by mail instead.

    Browse Walmart’s return section on their website. Next, log in to your account or email with the order number. Select the item that you wish to return by clicking on “Purchase history”.

    Then, click ‘Start A Return’ next to the item. The next option allows you to print an e-mail label with your return address.

  • In-Store
  • Walmart allows you to return your mobile phone during store hours.

    Online and in-store return requests must include all original packaging. Otherwise, Walmart has the right to deny your return.

    How can you return a cellphone to Walmart and get a full refund?

    Walmart will immediately issue a refund to you after your phone is returned.

    Walmart will issue a refund to the original payment method when it comes to refunds.

    You have two options: if your cellphone was purchased with your debit/credit card you can restore it to your card; or you can get a Walmart gift voucher.

    Walmart will pay cash back if the check was used to purchase the phone.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Walmart sells which types of cellphones?

    Walmart offers a wide range of top-brand cell phones. Walmart offers a wide range of cell phone models, including refurbished phones and newer versions.

    Walmart offers a variety of cell phone brands including the:

  • Apple
  • Samsung
  • Google
  • LG
  • To find out more about Walmart’s return policy, you can also read our related posts on Walmart iPad return policy, Walmart Apple watch return policy, and the Walmart return policy after 90 days.

  • Conclusion
  • Walmart accepts phone returns within 14 calendar days of purchase.

    Walmart will accept your return of a cell phone if it is in its original packaging. The cell phone should also be undamaged.

    Can I Return My Iphone Back To Walmart?

    Walmart accepts returns on prepaid and contracted phones, so long as they’re returned within 14 business days.

    How does Walmart handle returns on cell phones?

    Walmart will accept your return within 14 business days, regardless of whether you purchased the phone in-store or online. Walmart accepts returns only if the packaging is intact.

    Walmart will give you an Iphone for as low as $99

    Walmart Savings: Up to $100 Available while stocks last The $100 iPhone discount is the reduction in cash price, excluding taxes. It can be financed by a device payment arrangement. This offer is valid on purchases with an installment plan. There are no penalties for paying off early.

    What Is Walmart’S Return Policy On Apple Products?

    The return period for iPads purchased online or in Walmart stores is 30 days. iPads sold through the Marketplace can only be returned within 15 days. You must return your iPad with its original packaging.

    .Walmart Phone Return Policy 2022 (Contracts, Iphones + More)

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