Nextiva Extensions and Routing
Call routing is a service provided by Nextiva to its clients. This includes the ability to route incoming calls to any individual or department based on a set of criteria. Of course, this is advantageous for organizations with different departments that need the consumer to be sent to the appropriate location. Routing also enables businesses to manage lengthy wait times, expand their contact centers, and give the customer support staff a path if anything requires further atteIn addition,. You can notify customers about business hours with this functionality. You might notify consumers about reduced hours during holidays. Nextiva offers two options for call routing. The first is a simple configuration that enables businesses to personalize greetings and business hours using an auto attendant. You can also use complex call routing for contact centers. This entails using priority-based or skill-based criteria to determine where calls are routed. Each of these options are possible and should not be hard to setup. You can have two configurations for basic or advanced call routing. You may choose the first choice if all you need is basic, but the advanced option is accessible for more specialized demands. This is all great to see, but other companies provide similar services in the overwhelming majority of situations.
This feature was not available on any other phones we tested, however robust CRM features can add significant value to VoIP subscriptions. Nextiva CRM supports multichannel outreach, uses AI for customer satisfaction scoring and includes productivity-boosting features such as click-to-call and automated follow-up. The call pops were also a hit with us. A small window appears on the screen when a customer or contact calls. It contains key information about the customer, such as their sentiment, their total account value and their experience score. [Related article: 20 Features to Look for in a CRM]
Nextiva Voip Interface and In Use
When we signed up for a free trial with Nextiva, we found the process extremely straightforward and were able to gain access to its services without any difficulties.
Although the design of the system’s dashboard is not especially dynamic and its graphics perhaps feel a little dated, the system has clearly been designed with usability and functionality in mind.
By dividing its tools on the basis of communication, sales, and service, the company allows you to find the features you need as soon as you log in.
There are many integrations available with the software that will benefit you, but they vary depending on the plan. The Essential plan includes Outlook integrations and Google Contacts integrations. However, the Professional plan will provide extended integrations like Hubspot and Zendesk for Salesforce and Hubspot.
You’ll get extended integrations if you select the Enterprise and Ultimate packages. These are compatible with Microsoft Teams as well as Oracle Sales Cloud and ServiceNow.
The service can be used on desktops as well as as as an application for Android and iPhone.
According to the company’s website, its systems experience an uptime of 99.99%.
What We Don’T Like About Nextiva
Nextiva VoIP Adapter not Included
Free Trial: Nextiva does not offer a free trial for their Office plans at this time, which may be a turn off for some users.
Nextiva features and upgrades: Nextiva offers unlimited calling and faxing. However, the premium plans do not include as many great features. Users pay $29.95 per month to have access to all features.
Extensions and numbers: Nextiva VoIP users can create extensions via the On-Net Extension. These extensions cannot access voicemail and can not make outbound calls. They also cannot be routed. A plan that allows for up to 10 numbers to be sent to one Nextiva number is the smallest.
As we mentioned earlier Nextiva does not offer Vanity Numbers which means you will need to purchase one from a company such as RingBoost if having a Local Vanity number is important to your business. With RingBoost however, you do not have the option of porting a Toll-Free number to Nextiva – you can only port local vanity numbers.
- Call Center Plans
- Upgraded Packages: Limited Features
I’ve already discussed some of Nextiva’s collaboration capabilities, such as screen sharing, voice, and video conversations. However, it’s critical to convey how united the teamwork is inside the shared office setting. For example, its Cospace communication platform allows everyone in a business to keep in touch while working on projects and collaborating throughout the day. Group chats are also available, which allow teams to share files and messages. Cospace may extend an invitation to anybody to join in, so it’s not simply a team that can interact on the platform. They don’t need to install any additional software. Click on this link to join the coworking community. It is a simple-to-use collaboration platform that will impress you right away. Meetings, task tracking, and scheduling are also simplified, with alerts to keep team members informed. Reminders and due dates, as well as to-do lists and other features, may be generated. The number of communication tools combined into one app is handy, and it demonstrates Nextiva’s strong dedication to cooperation. This level of cooperation will be a benefit to any company.
- Toll-free numbers
- Ability to route calls
- Calling from the cloud
- Monthly rates begin at $18.95.
Nextiva VoIP is reliable and offers a wide range of features. They also have a great network uptime. Nextiva plans can be used by businesses of any size. They are designed for scaling your business as well as improving team communication.
Nextiva’s plans start at $35.00 per user per month, which is more than competitors Phone.com or RingCentral. However, Nextiva is equipped with many powerful features, making it the best fit for large-sized businesses. Nextiva Contact Center plans are ideal for large calls volumes. They offer comprehensive enterprise services as well as CRM integration.
When To Use Nextiva
- Teams looking for a call management platform with value for money: Nextiva offers affordable VoIP plans with essential call management features that come in every plan. It is among our top picks for the best call management systems for having more capabilities included in its most basic tier, unlike some competitors that offer them with their premium plans.
- Those looking for a hosted public branch exchange (PBX) service for their remote work setup: Nextiva is a cloud-based VoIP service that features all essential features of a traditional PBX system, including unlimited internet fax, automated attendant, and call management capabilities. It is one of our top picks for best hosted PBX providers due to its scalable and affordable plans.
- High call volume companies are looking for customer relationship management (CRM), call center software. Nextiva’s focus is on communications, but it also excels in automation, including direct email to leads and survey deployment following calls. It made it to our list of the best CRM call center software for its robust automation tools.
Nextiva Onboarding and Implementation
Nextiva provides the best onboarding experience because professional implementation services come with all plans, not just enterprise-level subscriptions. The online phone setup guide walks you through four steps: Add employees, create hunt groups, set auto-attendants and attach phone numbers. We found each page easy to navigate, and the tool lets you set up one or more auto attendants quickly. Once complete, simply submit your configuration details to Nextiva, and they will set up your system for you.
FYI: Nextiva offers live Q&A webinars several times per month. Anyone can join by registering. Registering is a good way to get to know the system, and to hear about any questions that you may have.
Nextiva: What do users think?
There are many Nextiva phone system reviews online that align with our analysis of it being one of the best VoIP platforms today. At the time of publication, Nextiva has earned the following ratings on other popular user review websites:
- G2: 4.3 out of 5 based on 331 reviews
- Software Advice: 4.17 out of 5 based on 183 reviews
- GetVOIP.com: 4.6 out of 5 based on 1,801 reviews
- Gartner: 4.6 out of 5 based on 334 reviews
- Capterra: 4.2 out of 5 based on 183 reviews
There are mixed reviews on Nextiva’s reliability. Most comments praise Nextiva’s affordability, call quality and customer service. However, a few users mentioned that they experienced technical issues with its platform, preventing them from using some of its features.
Nextiva Features In-Depth
Nextiva offers the standard features that are provided by other business VoIP phone system providers and even more that can only be found in Nextiva’s available packages.
Shared call appearance is a feature that allows several phones to be assigned the same line. Employees can make and take calls from multiple locations.
Nextiva Anywhere is a useful tool for any business that has remote employees and employees that are on the go. This feature allows employees to have their business lines ring any phone of their choosing, including their mobile and home phones.
Call Me Now is a great tool for customer service. Having this tool allows anyone visiting the business website to be one click away from speaking to an employee. When clicking on the Call Me Now icon they are immediately connected with a business representative.
Nextiva’s mobile app provides employees advantages when communicating with coworkers and customers. It allows them to make and receive phone calls on their business lines, make video calls, and chat with coworkers using instant messaging. As well, the app permits them to access the company directory, update and modify call settings, and swap calls back and forth between a desk phone and mobile device.
Available analytics allow you to observe and measure many various aspects of your company calls. Mid-level analytics allow you to track and report call data in real time. The Enterprise plan analytics are even more advanced and offer intelligence features that could make the difference on a report. Some of these advanced features include customer experience tracking and scoring, customer journey tracking, customer health scoring, and customer benchmarking. These analytics and reports can often create the necessary data to bridge the gap from prospect to sale.
Along with the advanced analytics, the Enterprise plan also includes some additional administration features. These additional features include the ability to set permissions for specific users and department management as well as custom forms, database building and data compilation.
Nextiva’s Contact Center features are ideal for call centers with employees who work remotely. All features of Nextiva’s Contact Center are designed to enable unified business approaches regardless of the location where employees work.
Call control functions include many office-oriented as well as standard functions.
- Music on hold
Employees have access to control tools and features that allow for coworkers’ deeper and more efficient interactions.
- Group and private instant messaging
The softphone function eliminates the need for a telephone when working from a laptop or desktop computer. Just plug headphones in and use the computer microphone to make or receive business calls.
Nextiva Makes It Easy To Use
Nextiva was a bit of a trick to set up and navigate. Many of the supporting documents offer two choices: either the older legacy dashboard or the more sleek, modern one.
There is room to improve if you need to use multiple explanations to describe a single feature such as Simultaneous Ring.
Avoiding complications is one of the best communication methods. The simpler, the better. If you’re a small business setting up your first VoIP system, it’s easy to see how you could get lost during an initial adjustment period. But when it comes time to add something like an extension, it’s a simple matter of inputting your chosen extension and connecting it to the proper user.
Nextiva Call Center Add-Ons
- Pro allows you to have up to 8 employee lines (from $39.95 per line per month).
- Premium that allows you to register up 30 employees lines (from $49.95 per line per month).
- Enterprise is for companies that require unlimited employee lines ($69.95 per line per month).
- Agent Dashboard License (299.95 USD per month, per line): Agents can generate reports about themselves including their agent activity, agent detail, call report, duration of agent, call report, call report, call report and sign-in/out.
- Supervisor Dashboard License ($69.95 per line, per month): This add-on allows users to run reports on all agents.
Nextiva Voip Plans And Pricing
Nextiva offers four types of plans if you choose to buy VoIP software: Enterprise, Essential, Enterprise and Ultimate.
The price of an annual plan can range from $18.95 up to $65.95 per month, depending on which plan you select. Nextiva, like many other competitors, allows you to select between a monthly and an annual plan. An annual plan could also save you up to 30%.
You will pay a different price depending on how many users you add. For example, you could include one to 100 employees into your subscription.
In another major plus point for the company, you can opt for a seven-day free trial on its Essential, Professional, and Enterprise packages. If you opt for this free trial, you’ll need to remember to cancel during this period, otherwise you’ll be charged for the service.
The Setup Process For Nextiva
Unless they have a lot of time on their hands, every firm needs a proper setup procedure free of hassles and difficulty. I also believe that providing personalized service, such as having dedicated team members on hand, gives that added touch and makes clients feel supported throughout the route. I’m happy to report that Nextiva’s setup procedure is fast and uncomplicated in general. Nextiva breaks down the process into four easy steps, so you can be up and running in no more than an hour.
It is important to consider whether VoIP phones will be installed at your site or if you prefer a cloud-based option. Most businesses nowadays will choose cloud-based solutions since they will save time and money while also getting everything they need. I found that setting up the desktop app was simple and that most people will spend their time here unless they’re using the mobile app. You can also get live assistance, which is always beneficial. Most providers, it’s safe to say, provide a fast and straightforward setup–how much you value guided help, though, will be a factor to consider. While some may be open to it, others might prefer to do things their way. The Nextiva crew is eager to assist and answer any urgent queries, and the setup is straightforward, so this is a fantastic outcome.
Nextiva is a great choice for a first impression. When you first set it up, the customer support tools are most useful. Since this is when you’ll do the most troubleshooting as you get your team set up with VoIP and each worker’s extensions, you may spend most of your time engaging with support on the front end.
Once you enter the Professional tier, ongoing customer support will be available 24/7. The VoIP services can be used in a simple and reliable manner, so customer support should not be a problem long term.
Nextiva: How it can help your business
The responsive support and reliability of the customer service are a wonderful introduction to VoIP for those just starting out. But even beyond that, you’ll likely enjoy the following:
- Bringing together a remote team. Nextiva is uniquely designed for remote employees. Your phone system can be organized by “sites” for company management, making it easier to manage.
- Sales-friendly features. Nextiva is a great platform for businesses that have a lot of customer-facing business. On-the-go salespeople can link offices and mobile phones easily, never missing a call.
- Internal collaboration. As customer-facing as Nextiva is, it offers everything you need for internal collaboration, from group chats to team task-tracking. Nextiva conference calling may impact the price you pay, but it’s a reliable way to interface.
Nextiva’s impressive features are not the only choice if your company is looking for a VoIP provider.
Aircall offers a range of support desk and help desk tools that will allow you to quickly set up CRM if it is important for you business.
Nextiva Hold Music allows you to play music while callers wait. Besides the three default options, you can insert an audio file manually. It is possible to choose the time and audio codec that you want it to play.
Essential: Starting At $32/Month/User
Nextiva offers these phone services as part of its most basic plan:
- Free number porting
- Free toll-free number or local phone number
- Unlimited calling capabilities
- Auto attendant
- Hold music
- Online faxing
The Enterprise package includes everything from the Pro package, plus:
- Call recording
- Voicemail-to-text delivery
- Voice analytics
Where VoIP providers like Nextiva thrive is in real-world features like Simultaneous Ring. This is critical for salespeople who need to be out in the field but don’t want to lose touch with what’s going on with their desk phone.
Nextiva’s Simultaneous Ring feature is easy to use: You simply activate it for the appropriate phone number. And you can automatically deactivate Simultaneous Ring when you’re on a call already, ensuring that you’re free to focus on the person on the other end of the line.
It does this:
- It works seamlessly with both remote and in-office staff.
- Only available for Salesforce users
- Only available for Salesforce users
What We Recommend Nextiva For
Nextiva is a cloud-based business phone system that helps unify your communications with your customers and teams on one platform. It offers robust features in its scalable plans at affordable rates. If you are a small business owner wanting to get started with a VoIP system that can accommodate your growing needs, Nextiva is worth considering.
- Price: $21.95 to $27.95 per user per month (billed annually), depending on the number of users
- Additional features: Unlimited conference calls with up to 40 participants, unlimited videoconferencing with up to 250 participants, call pop with up to 250 contacts, unlimited business SMS messaging, professional setup, and extended integrations with Salesforce, HubSpot and Zendesk
If you want to keep your internet connections strong, VoIP adapters are a good option. Analog devices are connected through VoIP adapters for a more secure and stable phone line. Brands available are Cisco, AudioCodes, and Nextiva, which range from $60 to $850 and higher.
Nextiva Customer Support
Nextiva’s support team is available via live chat, phone and email. You can also submit a help ticket online. Moreover, the Nextiva website includes a vast knowledge base, and you can join a live Q&A session, offered multiple times each month, to learn about Nextiva services.
Entrance of Nextiva in Scottsdale
|Tomas Gorny (CEO) |
|Revenue||$125 Million(2019) |
Number of employees
|700 (in 2017) |
Nextiva Pricing and Other Options
Nextiva has four packages that are suitable for smaller businesses. They also offer ticket management and sales productivity features which would be beneficial to larger enterprises. Plans are suitable for smaller teams as well as much larger operations.
The monthly cost of a package is calculated per user and billed annually. That pricing increases for smaller teams, while larger teams see a lower per-user, per-month cost. For example, the Essential plan costs $23.95 per user per month for teams of one to four, billed annually. The Essential plan is more affordable for groups of 100 and more, at $17.95/user per month.
These plans have a decent price. Even the Essential plan has more sophisticated features including voicemail, email notifications, and both a mobile- and desktop application. Pricing tiers start at one, five, 20, and 100 seats, so business owners will want to review the pricing structure carefully. A business that just meets the required seat numbers for the next higher plan can get the best value out of a Nextiva plan.
Comparison of the Top Voip Phone Services
Our full evaluation of top VoIP services Nextiva is the Best for Most Businesses Ring. Ooma Office- The most affordable and reliable all-inf one service for smaller businesses. Ooma Office- Ideal for singlepreneurs, small-sized teams. Nextiva – A modernized and highly reliable telephone service. Nextiva goes beyond what you might expect from a VoIP provider. Nextiva gives businesses the ability to upgrade their operations by offering options such as Cospace and Cospace communications platforms, call centers, and other services. Suitable for both small businesses and large enterprises, Nextiva is a one-stop shop for communication, sales and marketing, and customer service needs.
Make your website better. Get started immediately.
Free 30-day Trial
Nextiva is named the 'Best Phone Service for Business'
U.S. News & World Report ranked Nextiva the number one business phone service for 2020. Here's why:
Nextiva's "out-of the-box" solutions are available for both small- and large-sized companies.
Our products are suitable for mobile and office environments.
Nextiva allows your existing phone system to be moved into the cloud by using SIP Trunking. Learn more about Nextiva being rated as the 2020 best-selling business service provider. It is a comprehensive analysis. Nextiva was judged to be the best phone provider for small businesses, outperforming eight leading phone companies.
Review #1 from Get. Vo. IP. This is also why Shelby American, Inc. vouchsafes for Nextiva. Tip: Superior customer service and technical support.
1) Nextiva is one of the most reliable Vo. 1) "Nextiva's one of the best Vo. 4) "Great experience till date." 5) "I'd highly recommend this services." G2 Nextiva received the highest number of reviews. It was also rated as one of the easiest to use Vo. G2Nextiva has been rated the easiest Vo. Nextiva customer reviews verified. Please review this video:
No 24/7 telephone/email support
If you're struggling to balance your communications with both your clients and team members, a Voice over Internet Protocol (Vo. The IP app allows you to consolidate all your messages in one, cloud-based program.
Nextiva, which has been used by more 100,000 businesses, says it was designed for business owners who are not technical IT professionals. We review the plans and their features as well the usability of the software. The information can be used to help determine whether Nextiva offers the best Vo. IP solution for your business.
Nextiva, despite its many impressive features is not your only option when you are considering Vo. IP service for your business.
Ring. Central Office has a reputation for being one of most respected options. The prices begin at $19.99 per user per calendar month, which is the same price as $29.99 in an annual plan. This includes two to twenty users. Like Nextiva, the company offers a comprehensive range of plans depending on your organization's needs, and many customers praise its user-friendly design and interface. Read our Nextiva vs Ring. Review of the central If CRM is important to your company, consider buying an Aircall plan. This allows you set up a contact center in minutes and offers a variety of support desk functions.
Nextiva is an all-in one cloud-based unified business communications platform and team collaboration tool that can be used as well as customer service software. Top…
Provider Overview Screenshots Provider Review Overview
Nextiva offers a cloud-based, all-in-one, unified business communications platform and team collaboration software.
Nextiva Vo is one of the top products. IP business phone system , Sales and Customer CRM tools, and advanced Analytics and Reporting.
Nextiva has announced a partnership to the Pac-12 in 2020 as an Official Communication Partner. This includes the 12 athletic departments at its member universities. Nextiva has partnered with "Conference of Champions" to connect business leaders and educators with its leading business communication platform.
Nextiva offers a complete overview, including pricing and plan details, as well as specific features. It also breaks down the top pros and cons of Nextiva to help you decide if it's the right fit for your business.
Nextiva Users' Views
Both industry experts as well as users concur with our findings that Nextiva, a powerful business telephone software, is Vo. IP for businesses growing. Nextiva's rating has been given the following on the popular websites of user reviews:
Sitejabber rating: 4.69/5 based upon 87 reviews. G2 rating: 4.4/5 based 272 reviews Capterra Rating: 4.2/5 based in 172 reviews. App: 4.25 out of 5 based on 172 reviews Get. VOIP.com: 4.6 out of 5 based on 1,714 reviews Consumer. Affairs presents an Overall Satisfaction Rating based on its collected user reviews and comments on the software. Based on 33 user reviews, Nextiva received an overall rating of 4/5.
These are some of my observations after looking at user reviews.
Voip. Review believes that Nextiva has attempted to increase its overall score on Voip.org by posting fake reviews or other inauthentic comments. Review.org. Review.org. Unpublished Nextiva reviews we have confirmed to be fraudulent. Consider this when you research Vo. It is important to know the IP provider. We will ensure the authenticity of user reviews.
Nextiva has made business phone service more efficient. Nextiva's telephone service offers superb technical support, high-quality service, and you will be able to keep both your arms and legs. Nextiva is a top-rated business phone service that delivers powerful communication capabilities with ease and simplicity.
Nextiva Office offers Connect and Nextiva Office basic phone plans. You have many options. Both plans offer multiple scaling options. Your monthly flat rate rises as your calling capability increases (for example, from 1,000 minutes per month to unlimited). There are no setup fees and contracts, except if you choose one. IP providers, Nextiva offers a discount to encourage you to sign a contract).
No matter what plan you choose, Nextiva will load your plan with useful features. Connect 100, which costs $8.95 per monthly, offers 10 virtual extensions. You also get follow me, cell phone integration, advanced voicemail and many other features. Nextiva has many customer support options. This includes US-based assistance.
Nextiva also offers efax and SIP trunking service.
Register for a Vo. Just a few easy steps. (Step 5) What number of phones do your have?
You're looking for a quote for?
Read Our MetroFax Review Unfortunately, there's no way to cancel your Nextiva v. FAX account directly via the web interface. It is best to email or call the company in order to cancel an Nextiva v.FAX account.
HelloFax costs $9.99 per month, and includes 300 pages for faxes. Ring is recommended to heavy faxers. Central Fax , which gives you 1,500 pages for $22.99 per month. That's a lot of money, but it's also a very low per-page cost. Metrofax's 1,000 page plan, which costs $12.95 per monthly, is even better.
We found SRFax to be the most affordable paid fax service. You can send and receive 25 pages for only $3.29/month.
If you want to send faxes for free, you should consider Fax. Zero . This service lets you send up five faxes per days, each with up to three pages and a cover. Fax.Plus offers a send-only option, but with finite page limits that aren't reset every other month. You will need to pay for these services once your page allocation is exhausted.
Nextiva Vfax Available On The Web
Nextiva vFAX's website interface is fine. However, we experienced slow loading pages occasionally. Hello. Fax and Metro.fax offer more intuitive interfaces. On the other hand, e. Fax , Metro. Fax and my. Fax feel decades behind.
Navigation is made easy by using left-hand menus: Dashboard (Search), Send, View and Settings). Dashboard gives you a view of all your information as well as your activities. It also unnecessarily duplicates much of the menu functionality. However, we do like the prominently displayed Support section.
Nextiva VFAX's Search function only displays a list of all faxes. You can order them by sender, date or user. The Search function was supposed to allow us to search the content of our Faxes. But there isn’t even a Search Bar. The View tab allows you to preview any attachments you've received. The service's settings are spread across several sections, but you get lots of customization options. The ability to send SMS confirmations of faxes is a rare feature.
Nextiva vFAX makes it more difficult to send a fax than other services. Other fax providers pack all of their fax-sending software into one window. vFAX took us through five screens before our test fax could be sent. The fact that vFAX can allow you to add additional email orfax recipients is something we really like. Ring also shares a tool to help you schedule fax delivery for up to 90 days into the future. Central Fax. Nextiva vFAX lets you attach up to 10 documents or 5MB per fax whichever comes first. That's a significantly lower threshold than the competition offers. Good morning. There is a maximum file size limit of 40MB for Fax. vFAX supports many file types such as GIF, JPEG and Microsoft Office.
If you prefer, you may use vFAX along with your current email client. You can send a Fax by entering your complete fax number including the country code, followed @nextivafax.com. The last time Nextivafax's email to fax integration was tested, the test fax did not include any attachments. This feature worked flawlessly this time.
Faxes you receive with vFAX generate an email alert, but you have to follow a link to view the content of the fax on Nextiva vFAX's site. It's not common because you can set vFAX to send your preferred email attachment formats.
Nextiva – Is it a Good Company?
Nextiva takes the No. 1 slot in our rating of the Best Business Phone Systems of 2021. The cloud-hosted communication systems can work with many VoIP phone brands. Its app is available for iPhone, Android and Windows devices. You can make calls and send messages as well as use other Nextiva features.
Nextiva: What does it do?
Nextiva is an integrated communications company which helps businesses grow quicker. This company enables people to work smarter through its VoIP phone service, video conference, text messaging, CRM software, and business VoIP phone.
Nextiva lets you use any device with it.
Nextiva Services can be accessed on any device. Nextiva's App allows you to work together and manage your Nextiva services with the same flexibility as your desk phone.
Nextiva can be privately owned
Nextiva, Inc., which is privately owned, provides cloud-based voice and internet protocol communication services. Scottsdale, Arizona is where the company's headquarters are located.